Refund Policy

This Refund Policy explains the circumstances under which refunds may be issued for services provided through Printobo.

Partner Subscription Fees

Subscription fees paid by business partners for the Windows printing license are generally non-refundable. Once a subscription has been purchased and activated, refunds are not permitted except in cases where a technical issue on our platform prevents the service from functioning as intended.

User Wallet Payments

Payments made by end users through wallet or digital payment methods are primarily used for print services provided by independent business partners operating printing kiosks. Since these partners operate as separate entities, refunds cannot be guaranteed for issues caused by the partner’s physical equipment, printer malfunction, or service quality.

Physical Print Issues

Issues related to paper quality, ink quality, printer damage, or incorrect handling of printed documents are considered operational issues at the partner location. Such matters should be resolved directly with the respective print partner.

System Failure Refunds

Refunds may be issued only in situations where our system detects a confirmed print failure notification, such as when a print job is submitted but cannot be processed or completed due to a technical error within the platform.

Policy Updates

This Refund Policy may be updated periodically to reflect improvements in the platform or operational changes. Updated versions will be published on this page.